How payments, renewals, cancellations and refunds work on Flirtacy.
Last updated: October 2026
• Joining and using Flirtacy is free; paid features are optional • Memberships renew automatically until you cancel — you can cancel anytime in Settings • If you live in the EU/EEA or the UK, you have a 14-day right of withdrawal (explained below) • If something goes wrong with a payment, contact us first — we'll fix it quickly
• Memberships (Standard or Premium) for 1 week, 1 month or 6 months. They renew automatically at the end of each period until cancelled. • One-off packs of Boosts and Super Likes. These don't renew. A Boost lasts 60 minutes once you activate it; unused credits stay in your account. From time to time we may offer memberships or packs free of charge (for example a launch offer). Free items never turn into paid ones automatically.
Prices are shown in your local currency before you pay, and that is the amount you're charged. Payments are processed securely by Stripe; we never see or store your full card details. Charges appear on your statement as "FLIRTACY". You receive an emailed receipt with a reference number for every payment.
Your membership renews for the same length at the end of each period, and the renewal is charged to the same payment method. You can see your current period and renewal date in Settings → Subscription. If a renewal payment fails, we'll let you know by email.
Go to Settings → Subscription → Cancel subscription. You can also email support@flirtacy.com from the address on your account and we'll cancel it for you. Cancelling stops all future renewals immediately. You keep your membership until the end of the period you've already paid for, and you won't be charged again.
You have the right to withdraw from a purchase within 14 days, without giving a reason. • Memberships: because your membership starts immediately at your request, if you withdraw within 14 days we refund the amount you paid minus a proportionate amount for the days you've already used. • Boosts and Super Likes: unused credits can be refunded within 14 days. Credits you've already used (an activated Boost or a sent Super Like) can't be refunded, because the digital service has been fully provided at your request. To withdraw, contact us within 14 days of your purchase with your reference number.
Outside the 14-day period, payments for the current period aren't refunded for partial use. We always give a full refund if: • you were charged twice for the same item • you were charged after cancelling • a technical problem on our side stopped you from using what you paid for This doesn't affect any other rights you have under consumer law.
Refunds go back to the original payment method within 14 days of us approving them. Depending on your bank, it can take a further 5–10 business days to appear.
If your account is suspended or banned for breaking our Terms, Community Standards or Acceptable Use Policy, any remaining paid time or credits are not refunded, unless the law requires it.
Please contact us before disputing a payment with your bank — most issues are solved within a day. Email support@flirtacy.com, or use the Contact Support page (flirtacy.com/contact). Flirtacy is operated by PrimeStone Platform, CVR 46332415, Palægade 4C, 9740 Jerslev, Denmark.