How we handle requests from the police and other authorities — and when we report to them ourselves.
Last updated: October 2026
This policy explains how PrimeStone Platform, CVR 46332415, Denmark, the operator of Flirtacy, handles requests for member information from police, prosecutors, courts and other government authorities, and what we do ourselves when we find illegal activity. Member privacy matters to us: we disclose information only when the law requires or allows it, as described below.
Send requests by email to support@flirtacy.com with the subject "Law enforcement request", from an official government email address. Please include: • Your authority, your name, rank/badge number and official contact details • The legal basis for the request, and the legal process attached (for example a court order, warrant or production order) • The account(s) concerned — profile Ref code (for example DK123456), profile link or email address • The specific information requested and the date range • Any deadline, and whether the request is confidential
When we're contacted, we first confirm that the request really comes from an authority: we check the sender's official email domain and, where needed, call back the authority on its publicly listed number. Requests we can't verify, or that come from personal email addresses, are not answered with member data.
We review whether the request is lawful, specific and has the legal process required under Danish and EU law. We may ask for clarification, ask for the request to be narrowed, or decline requests that are unclear, overly broad or lack the required legal basis.
• Basic account information (for example name, email, date of birth, account creation date, payment records and, where available, IP/login logs) — with valid legal process • Content such as messages and photos — only with a court order or warrant, or other legal process that requires it under Danish law We provide only the information the legal process covers, in a secure way, and keep a record of every request and what we provided.
Flirtacy is operated from Denmark. Foreign authorities should normally send requests through the Danish authorities, a mutual legal assistance treaty (MLAT) or the applicable EU cooperation instruments. We review emergency requests from any country as described below.
If there is an imminent risk of death or serious physical injury to any person — including a child — we may disclose the information needed to prevent that harm without waiting for legal process, as the law allows. Put "EMERGENCY" in the email subject and describe the danger; emergency requests are reviewed first.
Authorities can ask us to preserve an account's data while they obtain legal process. We preserve the relevant information for 90 days, which can be extended on a further request.
We don't wait to be asked. When we find child sexual abuse material or the sexual exploitation of a child, human trafficking, sexual violence, or a credible threat to someone's life or safety, we remove the content, ban the accounts involved, preserve the relevant information and report it to the police — and, for child sexual abuse material, to the relevant child-protection hotlines and organisations such as NCMEC.
Where the law allows, we may tell a member that their information was requested, so they can seek legal advice. We do not do this when we are legally prohibited from doing so, when the request is confidential, or when telling them could put someone at risk or harm an investigation.
Law enforcement and child-safety contact: support@flirtacy.com. Members who want to report illegal activity should use the Report button on any profile or chat, or contact us. If someone is in immediate danger, contact your local police first.